Contact Aura Moods
Contact Aura Moods
We are a small Egyptian team in Alexandria and we answer our own messages. If you have a question about a scent, an order, a delivery, or a return, reach us on any of the channels below.
Phone and WhatsApp
+20 110 933 7595
Message us on WhatsApp
Support hours
Saturday to Thursday, 10:00 AM – 6:00 PM (Cairo time). Closed on Fridays and official holidays.
We usually reply within about 15 minutes during working hours. Messages sent outside working hours are answered on the next working day.
Business and returns address
Aura Moods — owned and operated by Hadeer El Sayed
9 Suez Canal Street, Moharram Bek, Alexandria, Egypt
Aura Moods is an online-only store. We do not have retail branches or a walk-in showroom, so this address is for correspondence and returns only. Please arrange any return with our support team before sending anything back, so we can guide you and record your case.
Order enquiries
To help us answer faster, please include your order number and the phone number used on the order. For delivery questions, see our Shipping & Delivery Policy. For returns and exchanges, see our Refund & Exchange Policy.