Shipping policy

Shipping and Delivery

Aura Moods is an online-only store based in Alexandria, Egypt. We ship to customers across Egypt. We do not have retail branches or walk-in locations, and we do not currently ship outside Egypt.

Order processing

Orders are reviewed and prepared during our working hours: Saturday to Thursday, 10:00 AM to 6:00 PM (Cairo time). We are closed on Fridays and official holidays. Orders placed outside working hours are processed on the next working day. Once your order is handed to the courier you will receive a confirmation message on the phone number you entered at checkout.

Shipping cost

Shipping is not free. The exact shipping cost for your address is calculated automatically at checkout before you confirm payment. Current rates are:

Governorate	Shipping cost
Cairo, Giza, Alexandria, 6th of October, Helwan	50 EGP
Qalyubia, Sharqia, Dakahlia, Gharbia, Beheira, Kafr El Sheikh, Damietta, Port Said, Ismailia, Suez, Beni Suef, Faiyum	65 EGP
Monufia, Minya, Asyut, Sohag, Qena, Luxor, Aswan, Matrouh	75 EGP
Red Sea	95 EGP

We do not currently deliver to North Sinai, South Sinai or New Valley. If your governorate does not appear at checkout, please contact us on WhatsApp before ordering.

Delivery times

Delivery times are estimates and begin from the moment the order is handed to the courier, not from the moment the order is placed:

• Cairo, Giza and Alexandria: usually 2 to 4 working days
• Delta and Canal governorates: usually 3 to 5 working days
• Upper Egypt and Matrouh: usually 4 to 6 working days
• Red Sea: usually 5 to 7 working days

Delivery may take longer during official holidays, peak seasons, or because of weather or courier delays outside our control. If your order is delayed beyond these estimates, contact us and we will follow it up with the courier for you.

Payment methods

You can pay by Visa or Mastercard and through mobile wallets. Card and wallet payments are processed securely at checkout by our payment provider, Paymob. We also accept Cash on Delivery, where you pay the courier when your order arrives.

Checking your order on delivery

You may open the package and check the contents in front of the courier before you pay or sign for it. If an item is wrong, missing or damaged, do not accept the shipment and contact us on the same day so we can resolve it.

Failed or returned deliveries

Our courier will attempt delivery and will contact you on the phone number you entered at checkout. If the courier cannot reach you or the address is incomplete, the shipment may be returned to us. Please make sure your phone number and full address are correct, and answer calls from unknown numbers on the expected delivery days. If a shipment is returned because it could not be delivered, we will contact you to arrange redelivery; a second shipping charge may apply.

Lost or damaged shipments

If your shipment is lost in transit or arrives damaged, contact us with your order number and, if possible, photos of the package. We will investigate with the courier and either resend your order or refund it.

Returns

Returns must be arranged with our support team before you send anything back. Please read our Refund and Return Policy for full details.

Contact us about a shipment

Phone and WhatsApp: +20 110 933 7595
WhatsApp: wa.me/201109337595
Email: aurafreshner130@gmail.com
Business and returns address: 9 Suez Canal Street, Moharram Bek, Alexandria, Egypt
Support hours: Saturday to Thursday, 10:00 AM to 6:00 PM (Cairo time). Closed on Fridays and official holidays.

When you message us about an order, please include your order number and the phone number you used at checkout. We usually reply within about 15 minutes during working hours.

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